Health Technician (Hearing Instrument Specialist)

Description:

The Incumbent is a Staff Health Technician (Audiology) under the supervision of a GS-12 Staff Audiologist or above. This position is located in the Audiology & Speech Pathology Department, Washington DC VA Medical Center. The duties and responsibilities are to be carried out in all clinical and other patient care areas involved with the Audiology service. The Health Technician supports the function of the clinical programs in Audiology.

Requirements:

BASIC REQUIREMENTS:
To qualify for appointment to this position, all applicants must possess the following:

Citizenship:
Must be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with 38 U.S.C. § 7407(a).

Experience and Education:
Experience:
Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists;

OR

Education:
Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas.

NOTE: There is no combination of education and experience which can be substituted for the basic requirements.

Licensure or Registration:
Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia.

Loss of Licensure or Registration:
A Health Technician (HIS) who fails to maintain the required licensure or registration must be removed from the occupation, which may also result in termination of employment.

Board Certification:
Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS).

(1) Exception for Non-Board Certified Health Technician (HIS).
(a) Non-board certified applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C. § 7405(c)(2)(B).
(b) Non-board certified individuals shall only provide care under the supervision of a licensed audiologist.
(c) Non-board certified individuals may only be appointed at the entry level and may not be promoted/converted until board certification is obtained.
(d) Temporary appointments of non-board certified Health Technician (HIS) may not be extended beyond two years or converted to a new temporary appointment.

Failure to Obtain Certification:
In all cases, Health Technician (HIS) must actively pursue meeting requirements for board certification starting from the date of their appointment. At the time of appointment, the supervisor will provide the Health Technician (HIS) with the written requirements for board certification, including the time (i.e., two years) by which the board certification must be obtained and the consequences for not becoming board certified by the deadline. Failure to obtain board certification during the two-year period may result in termination of employment.

Loss of Certification:
A Health Technician (HIS) who fails to maintain the required board certification must be removed from the occupation, which may also result in termination of employment.

Foreign Education:
To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.

English Language Proficiency:
Health Technician (HIS) candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

GRADE DETERMINATIONS:
In addition to the basic requirements outlined in paragraph 3, the following criteria must be met when determining the grade of candidates.

Health Technician (HIS), GS-06

Experience:
One year of experience equivalent to the next lower grade

Knowledge, Skills and Abilities:
In addition to the experience above, the candidate must demonstrate the following KSAs:
(a) Knowledge of normal and abnormal ear anatomy.
(b) Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software.
(c) Skill in documenting patient procedures and patient devices.
(d) Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection).
(e) Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations.
(f) Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist.
(g) Ability to prepare patient, equipment, and/or environment for audiology procedures.
(h) Ability to provide triage of patient telephone calls or audiology requests.

Assignment:
Employees at this level are at the full performance level and work under the supervision and direction of a licensed audiologist. Assignments associated with this level include, but are not limited to: completing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories, as well as, alerting devices (troubleshoots performance); registering, certifying and tracking prosthetic devices (hearing aids, hearing aid accessories and assistive devices); and assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures, including, but not limited to daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment. The Health Technician (HIS) fabricates earmold impressions with proper otoscopy, orders earmolds based on plan of care through prosthetics or DLC and fits and modifies earmolds, if necessary. The Health Technician (HIS) provides patient care in hearing aid repair appointments consistent with the audiologist's treatment plan and provides counselling including, but not limited to realistic expectations, communication strategies and/or aural rehabilitation. The Health Technician (HIS) maintains a comprehensive supply and equipment tracking systems to include: monitoring stock of RME and consumable items; ensuring proper inventory levels to complete the daily tasks;

References:
See VA Handbook 5005-Part II, Appendix G73

Physical Requirements:
See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.