Transportation Assistant (Beneficiary Travel Coordinator)

Description:

The incumbent serves as the Beneficiary Travel Coordinator for the VA Roseburg Healthcare System (VARHS) and all Community Based Outpatient Clinics (CBOCs) attached to the facility. Incumbent will perform key duties including: coordinating travel arrangements, counsel veterans and staff alike to ensure cost effectiveness, partnering with community to identify additional travel resources, resolving claims disputes, and educating veterans, families, and VA staff of travel benefits.

Requirements:

To qualify for this position, applicants must meet Time-In-Grade & Specialized Experience within 30 days of this announcement, 04/01/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of beneficiary travel reimbursements; This includes funds for mileage payments, ambulance, wheelchair van, and secured transport for authorized and unauthorized claims; Must have office automation abilities, to include knowledge of email system, MS Office, spreadsheets and other equipment; Prepares correspondence to veterans concerning eligibility and counsels veterans who do not meet criteria for transportation reimbursement; Knowledge on how to extract information and mileage from a road atlas and city street maps and the ability to interpret contracts for transportation services; Knowledge of transportation contracts for special mode transports.
NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. You will be rated on the following Competencies for this position:
Critical Thinking Customer Service (Clerical/Technical) Database Administration Self-Direction

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work requires no special physical demands, but will require some physical effort such as standing, walking, bending or sitting.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.