Chief Public Engagement Officer

Description:

Would you like to work with USPTO to develop and implement strategies for our outreach, education, and customer experience objectives? At USPTO, we are committed to advancing U.S. competitiveness and are passionate about expanding innovation and engagement and strengthening relationships between the USPTO, inventors, entrepreneurs, students and communities in the innovation ecosystem. Join our elite SES team to lead the Office of Public Engagement and manage our nationwide outreach strategy.

Requirements:

Experience must have been at a sufficiently high level of difficulty to clearly show that the candidate possesses the required Professional/Technical Qualifications (PTQs) and Executive Core Qualifications (ECQs) set forth below.

Applicants are required to input narrative responses to the PTQs in the text boxes as prompted by USAJobs. Each PTQ have a 10,000-character limit (to include spaces) that must be adhered to. Do not write "see resume."

Professional/Technical Qualifications:

PTQ 1. Significant knowledge and experience in leading, developing and executing stakeholder outreach and education strategies. Demonstrated knowledge and understanding of how to support, facilitate, coordinate and lead high-level engagements with current and prospective stakeholders, and leaders at the local, state and/or Federal levels. Also, experience in providing resources, information, programs and services that benefit and encourage growth of our innovation-based economy.

PTQ 2: Demonstrated experience with program leadership and administrative management, including the ability to effectively plan, organize, implement, manage and measure program progress towards established goals. Demonstrated abilities to establish and maintain positive working and information-sharing relationships across an organization. Excellent communication skills in keeping leadership informed as issues arise and higher-level decisions are needed.

PTQ 3: Ability to represent intellectual property (IP) programs and initiatives positively before external and internal stakeholders and communicated effectively and comfortably through public programs. Includes knowledge of intellectual property practice and policy.

PTQ 4: Demonstrated ability to lead, design and execute a customer experience program.

For the following five Executive Core Qualifications (ECQs), you will be required to submit a narrative response addressing your specific knowledge, skills, and abilities that demonstrate your possession of these qualifications if selected. Once selected for the position, you'll provide specific examples of what you've done that demonstrate your possession of each ECQ. For more information about the Executive Core Qualifications please visit this site: https://www.opm.gov/policy-data-oversight/senior-executive-service/reference- materials/guidetosesquals_2012.pdf


ECQ 1: Leading Change - This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

Competencies: Creativity and Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, and Vision.

ECQ 2: Leading People - This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

Competencies: Conflicting Management, Leveraging Diversity, Developing Others and Team Building.

ECQ 3: Results Driven - This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems and calculating risks.

Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving and Technical Credibility.

ECQ 4: Business Acumen - This core qualification involves the ability to manage human, financial and information resources strategically.

Competencies: Financial Management, Human Capital Management and Technology Management.

ECQ 5: Building Coalitions - This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

Competencies: Partnering, Political Savvy, and Influencing/Negotiation.

Encouraged to follow the Challenge, Context, Action and Result (C-C-A-R) model outlined in the Guide to SES Qualifications.

Challenge - Describe a specific problem or goal.
Context - Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).
Action - Discuss the specific actions you took to address a challenge.
Result - Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills.

Note: Submit only the documents requested. Additional documents will not be reviewed.

Responses to the ECQs are not required at this time. However, if selected for this position, you will be required to provide narrative responses to the five ECQs.

Note: Current career SES members, former career SES members with reinstatement eligibility, and SES Candidate Development Program graduates who have been certified by OPM, only need to submit a resume and narrative statement covering each of the PTQs and do NOT need to address the ECQs.

Experience refers to paid and unpaid work, including volunteer work done through national service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.