Description:
Our IT Systems Specialist delivers tailored technical support to judges, chambers support staff, and clerk's office personnel, offering expertise in IT systems, hardware, and software assistance. The Systems Specialist is responsible for planning, research, installation, maintenance, support and training for courtroom audio/video systems and services.Requirements:
CL-26, Applicants for this position should possess a minimum of a high school diploma or equivalent, two years of general experience and a minimum of one year of specialized experience *.General experience means progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the position's duties.
Educational Substitution
Education above the high school level may be substituted for required general experience on the basis of one academic year (30 semester or 45 quarter hours) equals one year of general experience.
Education may not be substituted for specialized experience because administrative court support positions require hands-on experience to be credited as specialized experience.
*Specialized experience is progressively responsible experience in or closely related to the position's work that has provided the particular knowledge, skills, and abilities to perform the position's duties successfully.
Additionally, this position requires the following: Ability to provide support during non-business hours (i.e., evenings, weekends) as required for projects or special events. Ability to lift up to 40 pounds and move light equipment as required. Ability to travel to multiple locations within the Western District to Pennsylvania on short notice. Preferred Qualifications/Court Preferred Skills A bachelor's degree in computer science or a related field is preferred. Excellent customer service skills and a detail-oriented focus. Ability and desire to work well with a wide variety of end-users with differing needs and experiences. 3 - 5 years of relevant experience preferred. Proven experience in IT support, preferably in a legal or courtroom setting. Strong technical skills in hardware and software installations, configurations, and troubleshooting. Experience supporting mobile devices, including tablets and smartphones. Ability to analyze, evaluate and determine audio/visual needs and plan solutions to meet those needs. Experience troubleshooting complex software configurations that require multiple dependencies to operate. Thorough knowledge of audio/visual systems, audio/visual distribution systems, video teleconferencing systems, digital video camcorders/recording equipment, A/V and data cabling, and A/V infrastructure. Working knowledge of A/V control programming. Significant experience in hands-on, field-level troubleshooting, repair, adjusting/tuning, and replacement of A/V components. Working knowledge of IP networking concepts including IP addressing, VLANs, data switch configuration, and basic troubleshooting.
Mar 12, 2024;
from:
usajobs.gov