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  3. W2 Hybrid Job In TX // Genesys CX3 CCaaS Applications Architect // Austin, TX // Contract

W2 Hybrid Job In TX // Genesys CX3 CCaaS Applications Architect // Austin, TX // Contract

Analytics Solutions
Austin Full-day Temporary

Description:

Job Title - Genesys CX3 CCaaS Applications Architect Location: Austin Texas Hybrid (4 days Remote and 1 day onsite) Mandatory Skills - Genesys CX3 cCaaS Platform, Experience within Telecommunication having worked on Contact Center Technologies., deep knowledge of Inbound and Outbound (preview, power, progressive) call routing, Routing logic experience, configuration of Queues and Skills, and associated routing (Standard, Bullseye, or Preferred Routing)., Real-time troubleshooting IVR call flow,
Apr 1, 2024;   from: dice.com
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