Description:
Overview This position assesses service desk performance against defined KPI's/SLA's and/or other applicable metrics. Duties include metrics definition, measured performance, production and delivery of monthly (or other period) metrics, identification of gaps or data irregularities, assessments of aging tickets/backlogged cases and participation in meetings to review findings. Responsibilities Service - reviews, analyses essential performance data Communication - engages clients, partners and
Apr 4, 2024;
from:
dice.com