Description:
ROLE SUMMARY The Sr. Manager, CX Strategy supports the creation and execution of customer experience strategies, ensuring outcomes that deliver real value to customers and the business alike. They leverage strategic frameworks and methodologies - including service design, journey mapping, data synthesis, impact and prioritization analyses - to drive impactful customer experiences. And they ensure continual innovation and optimization of experiences through ongoing Voice of Customer and analytic
Apr 5, 2024;
from:
dice.com