Description:
WHAT YOU'LL DO
The Minneapolis BCG IT Specialist position’s primary responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support, Office operations, and BCG IT priorities. This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs as requested.
- Provide a high level of customer service while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, and phone and voice mail systems, both in and outside the office.
- Assist with the management of local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs.
- Understand and effectively discuss services and software provided by IT Service
- Gather feedback and evaluate impact of IT Service offerings
- Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
- Support a variety of operating systems and applications
- Assist with hardware and software asset tracking and inventory management
- Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
- Assist with on-site technical support at special events, including, but not limited to staff meetings and customer meetings, etc.
- Communicate frequently with end users as well as with local, regional, and global support teams with regard to the status of their issue
- Maintain configurations of all notebook and desktop computer systems according to established BCG requirements
- Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required
- Troubleshoot video conference and telecommunications systems
- Maintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunities
- Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG
- Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management
- Assist with general office projects as necessary
At BCG, IT Specialists are:
- Team players. They help team members achieve more when they’re around. They are not afraid to get pitch in to get a job done and are proactive in helping their colleagues.
- Professional. They are comfortable dealing with all levels of an organization and provide an extremely professional impression of themselves and the company.
- Organized. They thrive in a highly organized environment where they can create and improve processes
- Service focused. Impressing both our internal and external clients is a priority. Our office IT group thrives on first rate customer service.
- Hands on. They enjoy picking up tools to make and fix things. Whether it’s digging in to fix a computer or helping to rearrange the office, they do what is needed.
YOU'RE GOOD AT
- Focuses on excellent customer service and needs of the entire BCG user community
- Strong communication skills
- Displays self-starting attitude, resourcefulness and professionalism
- Reliable and cooperative team player; displays consideration and respect for others
- Displays tact, patience, and the ability to handle stressful situations
- Demonstrates competence and character that inspires trust
- Communicates effectively with the management groups and technical staff
- Able to work independently, exercising sound judgment and initiative
- Demonstrates strong ability to identify, analyze and solve problems
- Able to respect all BCG information as personal and confidential
- Focuses on continuous learning to further IT knowledge and career development
- Ability to work independently as well as in a team environment
- Meticulous attention to detail
- Ability to meet deadlines
- Ability to follow established procedures/standards
YOU BRING (EXPERIENCE & QUALIFICATIONS)
- Bachelor’s degree preferred
- 2 years experience in a similar role
- Experience troubleshooting Windows 10, Office Suite, Internet Explorer, VPN/network connectivity
- Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
- Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
- Knowledge of MS Office products, including, but not limited to Outlook, PowerPoint, Word and Excel
- Excellent customer service skills
- Strong organizational skills
- Ability to multi-task and manage tasks with varying priorities
- Good judgment and problem solving skills
- Proactive with a drive for customer satisfaction
- Ability to lift and carry objects, such as equipment and furniture; basic tool use
YOU'LL WORK WITH
BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
ADDITIONAL INFORMATION
Format
This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.
Compensation Information:
Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.
All of our plans provide best in class coverage:
- Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
- Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
- Dental coverage, including up to $5,000 in orthodontia benefits
- Vision insurance with coverage for both glasses and contact lenses annually
- Reimbursement for gym memberships and other fitness activities
- Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
- Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
- Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
- Paid sick time on an as needed basis
*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.