Description:
Description: Manage problems which escalate beyond the status of incident. Coordinate the appropriate personnel to troubleshoot and resolve the problem. Perform root cause analysis on resolved problems. Design and develop appropriate monitoring or other proactive measures to prevent future occurrences. Mentor Tier II staff during problem resolution and root case analysis to increase efficiency and knowledge of Tier II personnel. Analyze and document the architecture and configuration of applicat
Apr 10, 2024;
from:
dice.com