Description:
Partner Technical Advisor PTA is a service delivery focused subject matter expert. They are responsible for incident metrics such as Customer Satisfaction quality of the support experience frontline engineer technical readiness and process compliance. They provide in-depth technical and subject matter expertise for one or more services or scenarios. Their primary accountability is to the engineers at a support vendor also known as a Supplier or Delivery Partner focusing on the higher volume serv
Apr 12, 2024;
from:
dice.com