Description:
We're looking for someone passionate about providing excellent customer service to clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing outstanding service by resolving billing issues, amending policies, and assisting with claims. The ideal candidate for this role has prior customer service experience and excellent communication skills. This is more than just an entry-level position, if you are interested and have the drive to learn we will invest in you to become a licensed insurance agent and help you on your way to a profitable and rewarding career in the insurance industry! If this sounds like you, apply now!
Compensation:$17 - $25 hourly
Responsibilities:- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
- Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
- Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
- Demonstrate accuracy in processing client policy modifications based on the data given
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- Previous customer service experience required for this position
- Position requires a high school diploma or GED equivalent
- Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
About Us:
We are a team of people helping people. Our independent insurance business is based on the relationships we build within our Team, our clients, potential clients, our community, and the companies we work with. As an independent insurance agency, we work for our clients, not one insurance company.
Our hours are Monday through Friday 8 am to 5 pm.