Assistant General Manager

Description:

Summary

The Assistant Store Manager is responsible for managing and directing store activities related to the Accounts Department to ensure the store is achieving company standards for non-Renewal closing percentages and supports the General Manager in the daily operations of the store. The AGM will assist in directing the financial success of the store and managing the store, operations, and staff. The successful AGM will be able to enhance Aaron’s customers’ experience, meet collection and profitability goals, and manage staff effectively.

Duties and Responsibilities

• Maximizes profitability and ensures store meets goals by recruiting, selecting, hiring, training, motivating, coaching, mentoring, providing feedback to, and when necessary, disciplinary and/or terminating staff within the Accounts department
• Manages Accounts operations to ensure high level of customer satisfaction by focusing on the team delivering an exceptional customer experience.
• Sets daily, weekly, and monthly goals for the sales team and updates the sales and renewals goal boards daily. Partners with the Store Manager to motivate and inspire team members to achieve store productivity goals through training, coaching, mentoring and feedback. Facilitates daily renewal huddles and gain commitments on daily renewal goals.
• Partners with Store Manager on inventory management activities for the store. Facilitates and reconciles store inventory as directed by the Store Manager and assists with weekly product ordering and planning for future promotions and events. Responsible for inventory movement at the back door.
• Ensures execution of the RCO “Flow” including telephone and showroom sales and of Aaron’s Customer Service programs
• Assists in maintaining outstanding store condition and visual merchandising standards
• Handles service issues for customers and resolves customer opportunities promptly
• Responsible for authorizing customer returns with the mission of saving customers

Education and Experience

• High School diploma or equivalent
• 3 years of completed college course work or 3 years of collections experience with retail experience preferred

Required Skills and Competencies

• Proven track record of successful selling skills and performance
• Demonstrated selling skills
• Good communication and interpersonal skills
• Knowledge of merchandising and marketing
• High energy level and self-motivated
• Organized and demonstrates superior attention to detail
• Excellent phone etiquette
• Proficient computer skills
• Upholds the Aaron’s brand and protect company assets

Physical Requirements

• Position requires bending, stooping, and standing for extended periods of time
• Position requires lifting, loading, and moving up to 50 pounds of merchandise alone or up to 300 pounds with assistance