Description:
Description: 1. Perform first and second level support/troubleshooting for all issues received via phone, email, and the ServiceDesk system. Support includes, but not limited to, updating active directory accounts, adding printers, resetting passwords, hardware and software troubleshooting and escalation to vendors when required. 2. Actively manage ServiceDesk ticket queue using department predefined strategy, by ensuring all tickets are properly categorized, prioritized, updated, and resolved i
Apr 16, 2024;
from:
dice.com