NOC Technician (ONSITE)

Description:

NOC Technician
ONSITE in Silver Spring, MD
US citizenship required per government contract
Must be able to obtain a Public Trust clearance

Please note that new hires’ hours will be Monday – Friday, 8:00 AM – 4:30 PM ET until they have full access to tools and are completed training / are ready for independent shift work.
The shifts are:
Sunday – Wednesday 6am-2pm, 12pm-10pm, and 10pm-6am
and
Wednesday – Saturday 6am-2pm, 12pm-10pm, and 10pm-6am

Required Experience/Skills:
• 1-3 years of NOC experience
• Knowledge of network technologies, connectivity, protocols, and security.
• Cisco networking skills
• SolarWinds
• ServiceNow or other ticketing systems
• Ability to concurrently manage multiple tasks
• Strong troubleshooting skills.

Responsibilities:
• Provide 24x7x365 coverage and support at the FDA White Oak Campus.
• Monitor, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.

Preferred Certification:
• CCNA
• CompTIA

Other Requirements:
• Candidates must be US Citizens
• Candidates must have resided in the United States for the past 5 years
• Candidates must not have traveled outside of the United States for a combined total of 6 moths or greater in the past 5 years

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