Description:
Description: This services desk is more than just a help desk. They have a high first call resolution; anything to do with personal work station O365, VPN connection issues, and then take calls within anyone else with in the org and resolve some app support stuff. If they have access to an enterprise app- the service desk will resolve. If required advanced security- they will move to 2nd and 3rd level support. get calls, email tickets (majority). This person needs 1-3 years of front line experie
Apr 18, 2024;
from:
dice.com