Description:
The role involves handling incidents and service requests from customers/end-user by following the standard methods and procedures of the unit. The role involves understanding procedures, prioritization of incidents, channeling to the appropriate team, validation and verification of artifacts (reports, bills, and so on), and effective operation of the software system. Key responsibilities Manage a call with multiple groups, even if there is no clear handle of the issue discussed. Be able to trac
Apr 25, 2024;
from:
dice.com