Description:
Description: RESPONSIBILITES Ensure that all trouble calls are answered in a prompt, courteous and accurate fashion. Follow up on closed trouble calls to ensure the user is functioning effectively. Escalates trouble calls to appropriate second level resources or to Service Desk leadership; Enters into the service management tool and tracks all calls to identify patterns that may indicate either a systemic problem or a deficiency in training; Advanced knowledge of all aspects of the applications
May 9, 2024;
from:
dice.com