Fulfillment Coordinator

Description:

ASTA is looking for a Fulfillment Coordinator to join our growing Business Development team.

This role is responsible for supporting sponsorship and marketing campaigns. The Fulfillment Coordinator will work with several departments within ASTA and many supplier partners to ensure contracts are fulfilled and client relationships are effectively managed.

The ideal candidate will be detail-oriented, strategic thinking, and aware of all aspects of each signed agreement. This unique position requires an equally unique personality with an entrepreneurial spirit and a sense of ownership while also maintaining a “team player” attitude. This person should be curious, a self-starter, have a positive outlook and pay strong attention to the details.

$50,000 - $55,000

• Collaborate with Business Development team members to provide seamless handoff, onboarding, and support to ASTA partners.
• Implement and optimize fulfillment of Partner Agreements - effectively managing the fulfillment pipeline to completion:
• Invoicing/managing balances with the Accounting Department
• Managing deliverable calendar and inventory
• Owning marketing deliverables: moderating webinars, building HTML broadcasts, managing miscellaneous digital marketing collateral such as E-Newsletter features and banner ads
• Collecting event-specific content: speaker info, session information, and maintaining communications with speakers to ensure knowledge of onsite execution
• Ensure Partner logos are correct along all ASTA channels: ASTA.org, Travel Advisor Daily E-Newsletter, On-site signage, Travel Advisor Magazine
• Working with vendors to facilitate promised sponsorship elements
• Creating end-of-year ROI reports
• Upsell marketing and event elements to existing customers, generating additional revenue
• Support the Proud Partner Committee throughout the year, scheduling and assisting with virtual and in-person meetings, communications

EXPECTATIONS:

• Understand and articulate ASTA’s mission and value proposition while keeping up-to-date on important industry and ASTA happenings.
• Build relationships with partners and upsell where possible.
• Communicate professionally and effectively, both verbally and in writing, with members, prospective members, and staff.
• Manage the day-to-day responsibilities of the position while meeting deadlines for long-term projects.
• Maintain fulfillment spreadsheets that are current and understandable.
• Navigate through membership databases, event and marketing systems (iMIS, E-Show, HubSpot).
• Take an active role in the Sponsor on-site experience, assisting with pre-registration, signage, on-site logistics, and production elements.
• Collaborate with the Marketing, Membership, and Accounting teams to ensure partner needs are served and agreements are executed on.

Qualifications:

• Bachelor’s degree
• 1-4 years in sales or project management
• Proficiency in Microsoft Office Suite, HubSpot, or another CRM/HTML email program is a plus
• Knowledge of iMIS database system and event management programs (such as EShow) is a plus
• Excellent verbal and written communication and organizational skills
• Previous customer or member service experience
• Ability to manage multiple priorities and deadlines simultaneously
• Always looking for an opportunity to learn, grow, and give and receive feedback
• Self-starter: when you see a need, you address it
• You always go the extra mile
• Sales/marketing/business development experience or related field is a plus

ASTA (The American Society of Travel Advisors) and its members represent 80 percent of all travel sold in the United States through the travel agency distribution channel. It is a leading global advocate for travel advisors, the travel industry, and the traveling public. ASTA’s history of travel industry advocacy traces back to its founding in 1931 with its mission to facilitate the business of selling travel through effective representation, shared knowledge, and the enhancement of professionalism.