Description:
See below for important information regarding this job.Requirements:
To qualify for a Supervisory Customer Operations Division Chief, your resume and supporting documentation must support:A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-14 level, applicants must possess one year of specialized experience equivalent to the GS-13 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after- competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
Coordinating with customers, CRM, and Order Fulfillment and Planning process areas in performing customer outreach and support, resolving customer order/support issues, generating customer demand plans, providing weapon system logistical support, reviewing performance, and developing customer service and other operational improvements, Business development and logistics solutions affecting the expansion of new business bases to military and other customers, Developing and implementing strategies that have potential agency-wide impact as they relate to developing supply chain management solutions, advanced marketing practices, and research and development initiatives. Responsible for customer support and include extensive coordination of anticipated customer requirements, analyzing/adjusting historical demand to create demand plans, and marketing services, capabilities, and products.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Mar 20, 2024;
from:
usajobs.gov