Description:
ADP is hiring a Tax Amendments Team Leader . Provides day-to-day leadership and guidance on Tax Amendments to clients at the company and employee level.
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RESPONSIBILITIES:
- Project Management : Works with various internal business partners to achieve client service levels. Leads project management activities related to Year End, New Client Implementation, Open Enrollment, and normal business cycle production.
- Mentorship : Conducts one on one meetings with associates to provide direction and feedback on interactions with clients and internal associates. Partners with the Health and Wealth Operations Executive to identify and develop training plans to address performance gaps. Monitors and communicates associate action plans and ensures associates understand expectations and accountability. Handles escalations with Clients and Work-Site Employees. Provides associate performance and attendance feedback to Health and Wealth Operations Executive.
- Quality Assurance : Provides monthly quality statistics and KPI metrics to Health and Wealth Operations Executive and analyzes results. Develops and strategizes plans for team improvements, Partners and takes action with Health and Wealth Operations Executive and team leads across Markets to improve overall TotalSource Quality Results. Assists and champions escalations to HRBPS to complete and address employee and client issues. Follows-through and follows-up as appropriate. Partners with Health and Wealth Operations Executive on training updates and needs.
- Escalations : Handles escalations with Clients and Work-Site Employees through collaboration with internal partners.
- Performs Stretch assignments as issued by Health and Wealth Operations Executive
- Assist in recruiting, hiring, and on boarding activities
- Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
Education : Degree or Equivalent in Education and Experience with Major or Area of Concentration in Business, Finance or related or a combination of education and experience.
Experience: 3-5 years prior payroll or tax filing experience
Preference will be given to candidates who have the below:
- Project management skills a PLUS
- Desired background in employer tax and payroll tax
- Experience partnering with taxing authorities to solve and represent the client with tax issue resolution.
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