Description:
Incumbent serves as the Customer Service Representative and Computerized Maintenance Management System (CMMS) support specialist for the Facilities Management Division (AFM) and reports directly to Department Deputy Head – AFM Facility Services. AFM consists of approximately 133 full time equivalent federal employees, ranging in grade from WG-3 to GS-15 and consists of over 20 diverse positions.
Requirements:
Candidates must meet the Qualification Standards Handbook requirements for the GS-301-9. For this position, specialized experience is at least one year of experience equivalent in responsibility to the GS-7 level in the federal service, with a successful track record of accurately establishing and activating Preventive Maintenance Procedures and Tasks in Computerized Maintenance Management Software (CMMS) for an organization or major institution.
Note: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions.
Your application and resume must demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must show in your résumé how your past work experience demonstrates that you possess the KSAs identified below. If asked to do so, cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application!
Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates.
Thorough knowledge and understanding of personal computers and commercial software associated with the responsibilities of the position: word processing, spreadsheets and data base management, including creation of automated forms on MS Office Suite.
Knowledge and understanding of the Gallery’s CMMS System. Ability to communicate effectively both orally and in writing; skill in research and fact finding, and the ability to analyze and problem solve. "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration under merit promotion procedures.
CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section.
You must meet all qualifications and eligibility requirements by the closing date of this announcement.